Service+Level+Agreement

=    Purpose = The purpose of this Support Service Level Agreement (SLA) is to formalize an arrangement between TART, Inc. and Client to deliver network equipment and router support services. =    Scope of Agreement = The following equipment and services are provided by TART, Inc:

Equipment Covered Under This Agreement
The client may purchase routers and other network related equipment directly from TART, Inc. These routers can be purchased with factory default settings or a custom configuration with specifications designated by client and agreed upon by appropriate representative of TART, Inc. All routers and equipment purchased from TART, Inc. will be covered by manufacturers warranty for issues related to physical malfunctions of routers while custom configuration of routers will be covered by Tart, Inc. Client will be responsible for contacting TART, Inc. in timely fashion once the an error has been observed in order to allow TART, Inc. Service Team to respond as quickly as possible to reduce down time on network.

Services Covered Under This Agreement
The following services are provided by TART, Inc. to the Client: TART, Inc. provides technical support, assistance, troubleshooting, repair, installation, testing, and maintenance of router software configurations and hardware for business network systems. Information Technology planning and strategy Virtual Private Networking DHCP Configuration Maximizing system availability and performance through fault-tolerant configuration, efficient network architecture, and proactive monitoring. Troubleshooting chronic IT problems Deliver, set up, configure, and test network router software and hardware. Provide related technical assistance to the end users.

Client Waiver of Liablity
 The client understands that technical support rendered by TART, Inc. may void manufacturer warranties for this computer system. TART, Inc. does not assume any liability or warranty in the event that the manufacturer warranties are voided.   The client understands that TART, Inc. offers no verbal or written warranty, either expressed or implied, regarding the success of this technical support.   The client expressly waives all claims against TART, Inc. for any damages to this computer system or data loss that are incidental to the technical support rendered by TART, Inc. The liability of TART. Inc. is strictly limited to those damages to this computer system or data that are due to negligence on the part of TART, Inc. or TART, Inc. authorized representatives while technical support is being rendered.

Amendment to Agreement
Any amendment to the Terms and Conditions of this agreement would require the approval of the Client and the VP of TART, Inc. The amendment of the agreement would take place through a Change Order. Change Orders, after approval by all parties, will be attached as an Appendix to original agreement and the new cost balances from these Change Orders will be reflected in final Bill Proposal.